OG does not intentionally collect personal data of persons under 18 years old. Anyone under 18 years of age is considered a minor and is not eligible to utilize our services, and we ask that those under the age of 18, do not submit any personal, private, or financial information to us. If you are a minor, you may use OG’s website only with permission and under direct supervision of a parent or legal guardian.
The type of information we collect as a result of a cookie being accepted by you is specific to your computer and includes the IP address, the date and time the computer connected to the OG website, what parts of the OG website were looked at and whether the webpages requested were delivered successfully. This information is anonymous; it represents a computer rather than a person.
Collection of Information
We collect and use personal information in order to:
- respond to queries or requests submitted by you
- process orders or applications submitted by you
- administer or otherwise carry out our obligations in relation to any agreement you have with us
- anticipate and resolve problems with any products or services supplied to you
- better tailor and improve the features of products and services
- create products or services that may meet your needs.
This may include things such as your full name, postal address, phone number, email address, billing information, shipping information, financial information (credit card numbers or passwords) or demographic information (information that you submit, or that we collect, that is neither personal information nor financial information; this may include, but is not limited to, zip code, postal code, hometown, gender, username, age, birth date, purchase history information, browsing history information, searching history information, registration history information, and the content of communications between you and other users over the OG website. Demographic information is either “non-public information”, which consists of user history information and one-on-one communications between you and other users of the OG website, or “public information”, which consists of all other demographic information. We ask that you do not enter personal information or financial information into a publicly viewed area of the OG website (for example, don’t use your address or password as your username, or include your name or address in written communications or item descriptions), because if you do then it will become “public information.” You always have the option to not provide specific information by choosing not to use a particular service or feature of the OG website.
Forum, chat rooms, e-mails, and feedbacks
If you choose to post messages in our forum, chat rooms, message areas (this may include, but is not limited to Twitter, Facebook and similar) or leave feedback for other users, we will collect the information you have provided. Please be careful about what personal information you disclose in this way. This information will be reviewed by OG as necessary to provide customer support, diagnose technical problems, and resolve disputes.
A specific file may be retained for you regarding any direct correspondence to us, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our forum, chat rooms, message areas, or the OG website.
Information Others Collect From You
How We Use Personal Information
We use your personal information to help us efficiently operate the OG website, to contact you in connection with your transactions and other activities on the OG website, to forward messages to you from other users, to correct problems, collect service fees, gather demographic information, analyze data to improve your experience, resolve user disputes, protect against fraud or criminal activity, and inform you of offers, updates or services that might be of interest. These types of communications are known as “Operational Communications.” In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers. It is our policy not to sell or rent to any third parties your personal information for any purpose without your expressed consent. We may however, gather personal demographic data which may be disclosed in a manner that is not personally identifiable, for the purpose third party marketing analysis. This would not include your name, financial account numbers, email, or passwords.
In order to operate the OG website, including processing your transactions and supporting your activities, it may be necessary for us to share your personal information with our internal agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, billing, affiliate programs, email origination, receipt or support services, customer relationship management services, order fulfillment and promotional fulfillment. We require these entities, by confidentiality agreement, not to use your information for any other purpose without your expressed permission.
By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the OG website, or electing to receive communications, or electing to participate in contests, sweepstakes or other programs, offered or sponsored by third parties on the OG website, you are providing some degree of your personal information specifically to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. You should evaluate any third party’s privacy practices before using their services. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.
In some cases, we may enter into a promotional relationship with another company in which we prominently display their brand name or trademarks on webpages of the OG website. These pages are known as “Co-Branded Pages” and these companies are known as “Co-Branded Companies.” If the webpage on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share some of your e-mail information with the associated Co-Branded Company. Co-Branded Companies may use your personal information in accordance with their own privacy policies. You will need to contact Co-Branded Companies to instruct them directly regarding your preferences for the use of your personal information by them.
Any third party with whom you expressly allow us to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.
How We Use Financial Information
We use your financial information only to check your qualifications, verify your identity and credibility, to bill you for products and services, and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information, on the OG website, you consent to our providing your financial information to our internal service providers as we determine is necessary to support and process your activities and transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process and support the transaction or activity. By purchasing, or registering, or making reservations for, products or services of other third parties offered on the OG website, or by participating in programs offered on the OG website that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties.
Special Cases in which we share Personal and Financial Information
As part of the products or services offered to you through our website, the information you provide to us may be transferred to other countries. By way of example, this may happen if any of our servers are from time to time located in another country or one of our service providers is located in another country. These countries may not have similar data protection laws. If we transfer your information to another country in this way, we will take steps to ensure that your privacy right continue to be protected.
In addition, if you use our services while you are in another country, your information may be transferred to that country in order to provide you with those services.
We may disclose personal information or financial information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of OG, or other visitors to the OG website. Whenever personal information or financial information is disclosed under this paragraph, we may also disclose your demographic information along with it, on a non-anonymous basis.
OG will cooperate with law enforcement inquiries, as well as other third parties in the interest of enforcing laws, preventing criminal activity, protecting rights (including intellectual property), and protecting you and our OG community from harmful or criminal acts. Therefore, if we receive a verified request by government officials or other law enforcement agencies regarding an alleged illegal activity or investigation, you authorize us to disclose any of your personal information or history without a subpoena. In an effort to respect your privacy however, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, unless we believe that such information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity. You also authorize us to disclose your personal and account information under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
Our Security Precautions
All of OG’s website user information is stored on secure servers within the United States, and protected by applicable Federal laws. OG has security measures in place to protect against the loss, misuse and alteration of the information under our control, and that which is exchanged on OG website. Our secure server software (SSL) is the industry high standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form.
OG and its service providers do not tolerate “spam”. Therefore, you DO NOT have any authority or permission whatsoever to add any reference to “OG”, “Organo Gold” or to otherwise insinuate that any electronic message you communicate to third parties has any affiliation whatsoever with OG. Regardless of whom it is you are communicating with — be it a purchaser or even OG itself — AND, regardless where the message originates from —ABSOLUTELY NO MESSAGES SENT BY to you or your e-mail address should include any reference, or insinuation of approbation of the communication by OG.
OG has a ZERO TOLERANCE policy regarding any act which violates the above Policy. Be forewarned, if the above provision is not observed, then OG will take appropriate legal action.
Removal of personal information
We give customers the opportunity to alter or update the personal, financial, or demographic information that they have given us by allowing manual modifications in the sections of the OG website in which they originally submitted that information.
Upon customer’s request, OG will deactivate the customer’s account, contact information, billing information, shipping information, and financial information from our active databases. To make this request, please email [email protected]